Send the order details so we can help.
Have a question about an offer or a published link? Send the order reference, URL, and what needs attention so the team has somewhere useful to start.
Email the support teamSend enough detail for the team to review the actual issue
Identify where the problem occurs
For an existing order, send its reference, delivery URL, and the requirement that differs from the brief. For acceptance questions, include the order status and time shown in your account.
For a page error, supply its address, the preceding step, and device or browser when relevant. A screenshot of the message helps. Never send your password.
Separate an offer question from a correction
Before purchase, identify what needs clarification in writing, location, or cost. After publication, explain what was requested, what went live, and where the difference appears. Keep delivery discussion in the order chat.
Use [email protected] for service and orders and [email protected] for privacy or legal questions. We don’t promise one response time for every case. Send the relevant details and follow up in the same email thread, or in the order chat for an order question.
| Issue | Information to send |
|---|---|
| Link mismatch | Order reference, URL, expected text or destination |
| Website listing problem | Domain, language, and blocked step |
| Ownership verification failure | Domain, method, and error message |
| Writing question | Topic, brief, and publisher requirements |
| Free tool error | Tool, checked URL, and result message |
Questions to help you decide
Should I start a new message for each update?
Continue in the order chat or same email thread, explaining what changed, so the information remains connected.
Before buying a placement
Send the offer URL and your question: whether writing is included, which link attributes apply, or when the article will be published. We can help clarify the details before you confirm.
For an existing order
Include the order reference, account email, and what differs from the agreement. Use the order chat when you can, and add the article URL if it is live.
For help listing a website
Send the website address, language, topic, and step where you got stuck. If ownership verification failed, tell us which method you tried.
For article writing questions
Include the destination, topic, brief, and publisher requirements. Say whether you plan to submit an article or arrange writing through the offer.
For a missing link or a page error
Send the full URL, what happened when you opened it, and the step before the problem. A screenshot of the message can help explain the issue.
For account and privacy questions
Do not send your password. Use [email protected] for service and order questions, or [email protected] for personal data requests and legal document questions.
Let’s start a conversation
Tell us your goal, content language and website so we can understand your needs. This link opens your email app.
[email protected]Already placed an order?
Check the order in your account. Include your order number when contacting support, but never share your password or payment credentials.
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